SHIPMENT
When will goods be shipped?
The shipping and delivery specifications can differ widely per product. They will always be mentioned in the product page itself. In short, there are 3 options:
For standard non-deposit items in stock (decoration/furniture items like lamps, chairs, mirrors, …) we will ship within 1-2 working days.
For standard non-deposit items not in stock, lead times will depend on the product type.
For larger standard deposit items (Silhouette tents, Bamboo Tipi, Wooden Flat Dome, etc.), production lead time is an estimate and will be communicated after the order is placed by paying the 50% deposit. For more info on items that require a deposit, please check THIS FAQ section.
What countries do you ship to?
In principle we ship to all countries. If you receive the error message “At the moment Organic-Concept does not ship to your region”, you can always get in touch with us to see what options/solutions are available.
What is the average delivery time?
You can find information about delivery timing on the product page. This depends of course on the type of product, whether it is sold from stock or needs to be produced, and on the region you are shipping to. Lead times represent an ex-works lead time, meaning shipping to your region from our factory is not included.
Will all goods be delivered at the same time?
This is not always the case. We will always try to ship as efficiently as possible and this sometimes means some goods can arrive separately on different delivery dates and by different shipping partners.
Who will arrange the shipment of the goods?
We have several shipping partners, we will always opt for the most suitable partner in every situation. If you prefer to work with your own partner, please ask our sales team for a custom quote.
This is not always the case. We will always try to ship as efficiently as possible and this sometimes means some goods can arrive separately on different delivery dates and by different shipping partners.
What are the delivery / shipping costs?
Shipping costs are always calculated at check-out and depend on the type of product, which warehouse it is shipped from and on the region you are shipping to.
Shipment costs for Belgium, Luxembourg, Netherlands:
Courier - Standard |
0kg–2kg |
€7.34 |
Courier - Standard |
2.01kg–5kg |
€8.33 |
Courier - Standard |
5.01kg–10kg |
€9.31 |
Courier - Standard |
10.01kg–11kg |
€9.65 |
Courier - Standard |
11.01kg–12kg |
€9.68 |
Courier - Standard |
12.01kg–13kg |
€10.32 |
Courier - Standard |
13.01kg–14kg |
€10.66 |
Courier - Standard |
14.01kg–15kg |
€10.99 |
Courier - Standard |
15.01kg–16kg |
€11.33 |
Courier - Standard |
16.01kg–17kg |
€11.66 |
Courier - Standard |
17.01kg–18kg |
€12.00 |
Courier - Standard |
18.01kg–19kg |
€12.34 |
Courier - Standard |
19.01kg–20kg |
€12.67 |
Courier - Standard |
20.01kg–21kg |
€13.81 |
Courier - Standard |
21.01kg–22kg |
€14.95 |
Courier - Standard |
22.01kg–23kg |
€16.09 |
Courier - Standard |
23.01kg–24kg |
€17.23 |
Courier - Standard |
24.01kg–25kg |
€18.37 |
Courier - Standard |
25.01kg–26kg |
€19.51 |
Courier - Standard |
26.01kg–27kg |
€20.65 |
Courier - Standard |
27.01kg–28kg |
€21.79 |
Courier - Standard |
28.01kg–29kg |
€22.93 |
Courier - Standard |
29.01kg–30kg |
€24.07 |
Courier - Standard |
30.01kg–40kg |
€32.89 |
Courier - Standard |
40.01kg–50kg |
€41.71 |
Courier - Standard |
50.01kg–60kg |
€50.53 |
Courier - Standard |
60.01kg–70kg |
€59.35 |
Freight - Large |
1000.01kg–4000kg |
€423.29 |
Freight - Medium |
250.01kg–1000kg |
€255.75 |
Freight - Small |
70.01kg–250kg |
€178.30 |
Freight - XL |
4000.01kg–16000kg |
€847.39 |
Shipment costs for Denmark, France, Germany, Monaco, United Kingdom:
Courier - Standard |
0kg–2kg |
€14.10 |
Courier - Standard |
2.01kg–5kg |
€16.28 |
Courier - Standard |
5.01kg–10kg |
€19.83 |
Courier - Standard |
10.01kg–11kg |
€17.41 |
Courier - Standard |
11.01kg–12kg |
€18.23 |
Courier - Standard |
12.01kg–13kg |
€19.05 |
Courier - Standard |
13.01kg–14kg |
€19.87 |
Courier - Standard |
14.01kg–15kg |
€20.69 |
Courier - Standard |
15.01kg–16kg |
€21.51 |
Courier - Standard |
16.01kg–17kg |
€22.33 |
Courier - Standard |
17.01kg–18kg |
€23.15 |
Courier - Standard |
18.01kg–19kg |
€23.97 |
Courier - Standard |
19.01kg–20kg |
€24.79 |
Courier - Standard |
20.01kg–21kg |
€27.69 |
Courier - Standard |
21.01kg–22kg |
€30.59 |
Courier - Standard |
22.01kg–23kg |
€33.49 |
Courier - Standard |
23.01kg–24kg |
€36.39 |
Courier - Standard |
24.01kg–25kg |
€39.29 |
Courier - Standard |
25.01kg–26kg |
€42.19 |
Courier - Standard |
26.01kg–27kg |
€45.09 |
Courier - Standard |
27.01kg–28kg |
€47.99 |
Courier - Standard |
28.01kg–29kg |
€50.89 |
Courier - Standard |
29.01kg–30kg |
€53.79 |
Courier - Standard |
30.01kg–40kg |
€72.89 |
Courier - Standard |
40.01kg–50kg |
€91.99 |
Courier - Standard |
50.01kg–60kg |
€111.09 |
Courier - Standard |
60.01kg–70kg |
€130.19 |
Freight - Large |
1000.01kg–4000kg |
€761.92 |
Freight - Medium |
250.01kg–1000kg |
€460.35 |
Freight - Small |
70.01kg–250kg |
€320.94 |
Freight - XL |
4000.01kg–16000kg |
€1,525.30 |
As we have a wide range of different product weights and dimensions, this is not always an easy calculation. Please take into account that in exceptional cases, the shipping costs may need to be recalculated, based on information that was not readily available at time of check-out or external factors out of our control. Organic-Concept will need to charge the extra costs in case there is a difference in price in the final shipping invoice.
Can we track our shipment?
Yes, for most orders an e-mail will be sent with a tracking code which you can use to follow up on your shipment’s status.
Is a pick-up possible?
Yes, we encourage pick-ups at our warehouse. Please note very carefully how much carrying space you need to transport the items you have bought with us by checking the product’s description. Our warehouse team is always available to answer questions in this regard if you have any doubts. Finally it’s important to know our main office is located in Aartselaar, Belgium - but we have warehouses in different locations around the world which we can ship from.
Is my order assured during shipment?
This depends on the shipping partner for your particular order.