We stand by our products. All Organic-Concept Tents & Structures sold as new at full retail price come with a limited warranty to the original purchaser with valid proof of purchase against manufacturing defects. Any tent determined to be defective by Organic-Concept will be repaired to working order or replaced with the same or similar model at our sole discretion. Cost of return shipping for warranty items is at the responsibility of the customer. Cost of delivery of goods repaired or replaced under warranty may be covered by Organic-Concept.
This warranty does not cover zippers, ordinary wear and tear from use, or damage arising from (but is not limited to) mold, mildew, inconsequential spot leakage, pole failure not caused by defective workmanship, ultraviolet exposure, fire, stove/air conditioner use, improper use/assembly/storage, or inclement weather conditions including but not limited to ice, snow, hail, wind, and lightening.
This warranty is void with modification, alteration, or the use of certain cleaning, treatment, or coloring agents. Organic-Concept makes no other warranty express or implied and shall not be liable for consequential or incidental damage or injury arising from the use of Organic-Concept products. This warranty gives you specific legal rights. You may have other legal rights that vary by jurisdiction.
Who's responsibility is the cost of return or exchange shipping?
The cost of return or exchange shipping is the responsibility of the customer. Due to the size and weight of some of our Tents & Structures, shipping can be expensive. Read the product descriptions carefully and do not hesitate to contact us with any questions or concerns prior to placing your order!